How can we help?
Have a question, found a bug, or just want to say hi? We'd love to hear from you.
Frequently Asked Questions
How do I delete my account?
Open the app, go to Settings, and tap "Delete Account." What is removed, and how long backup copies last, is different for each app and is described in that app's privacy policy. If you can't access the app, contact us using the form above and we'll handle it for you.
What data do you collect?
It depends on the app: for example your sign-in details, the content you create, and app usage or crash reports. Each app's privacy policy lists exactly what that app collects and who receives it.
Which platforms are supported?
Our apps are available on the App Store and Google Play. Check each app's page on our site for its latest availability.
Is there a subscription or hidden cost?
All our apps are free to use. Some include optional ads that you can dismiss. There are no subscriptions, in-app purchases, or paywalls.
Etch: how do I sign in?
Etch offers "Continue with Google" on Android and iOS, and "Continue with Apple" on iOS. Sign-in is handled by WorkOS, and Etch receives your name, email address, user ID and, if your account has one, a link to your profile picture.
Etch: why does voice recording need a download?
Etch transcribes your voice on your phone, so the first time you record it downloads a speech model once, over Wi-Fi by default. Transcription is in English, and the audio never leaves your phone.
Etch: how do I delete my account?
In Etch, go to Settings > Delete Account. Deletion normally finishes within minutes, and backup copies expire within 35 days. Your shared PPV sign-in is kept for other PPV apps.
Etch: how is my journal used?
Etch sends your entries only to AI servers operated by PPV Enterprises LLC to create summaries, reflections and advice. No third-party AI service receives them, and they are not used to train AI models.
Etch: what if I am in crisis?
Etch is a journal, not a medical device, and does not provide medical advice. If you are in crisis or thinking about suicide, call or text 988 (Suicide & Crisis Lifeline, United States).
I found a bug. How do I report it?
Use the contact form above — select your app, describe what happened, and include any details like your device model and OS version.